Cancellations not processed

Hi,<br> <br> I initiated the cancellation of several business lines on 30 January 2015, by means of cancellation letters sent to [Email Removed] along with the company letterhead and ID as required by Telkom.<br> I then followed up at the Eastgate Telkom store the following week, only to find that nothing had been done.<br> The lady I spoke to at the store asked that I resend all correspondence to her, and that she would sort it out.<br> I sent this through to her, and called the store several times later that week, but heard nothing further.<br> <br> I then received a call about a month later from a different Telkom agent, querying the cancellations - she was not specific about which numbers, so I took it to mean that she was referring to all of them.<br> I confirmed that all were to be cancelled (effective 28 February, since I sent the cancellations through on 30th January 2015).<br> Now my client has received a letter of demand for the months of March, April and May, for unpaid amounts relating to the services that were cancelled.<br> All of the proper cancellation processes were followed from our side, therefore we are not liable for the alleged outstanding amount.<br> <br> Please contact me to resolve ASAP.