1 reviews | Active since Dec 2016
Cancellations department can't deliver in 11months
<p>I've cancelled my Telkom line more than 11months ago. Telkom acknowledged receipt of this request. Then kept on billing this account. I've logged several disputes. And Telkom just rep**** that this department is very busy and that I should be patient. They will sort it out.</p> <p> </p> <p>Several escalations and many months later I get called by a collection agency. Telkom has now handed my account over for collection.</p> <p> </p> <p>A call to their billing department confirms that all the correct steps where followed and that they don't understand either. Get's me another reference number. But no joy.</p> <p> </p> <p>Now a 3rd party is trying to collect a virtual debt that Telkom confirmed should not exist.</p> <p> </p> <p>Come on Telkom time to pick up the slack.</p>
This issue has still not been resolved. Telkom is unable to do anything beyond opening and closing cases.
And neither do they respond to the attourneys they've handed over to. I'm very dissapointed in the extremely poor service I have received.
In 12months I have phoned Telkom several times about this cancellation to make them aware that they are still billing. The first response I received was that Telkom's cancellation department is very busy and that I should be patient. At no point has Telkom denied te validity of my cancellation.
Since then I have followed up several times. Driven 100km to the nearest Telkom Shop.
This is the worst customer service I have received in my life. (And I've been through 3 Icassa cases with several service providers).
It seems no one in the contact center has the authority to resolve this matter. And the cancellation department only accept email but don't actually cancel lines. Amazing!
This issue has still not been resolved. Telkom is unable to do anything beyond opening and closing cases.
And neither do they respond to the attourneys they've handed over to. I'm very dissapointed in the extremely poor service I have received.
In 12months I have phoned Telkom several times about this cancellation to make them aware that they are still billing. The first response I received was that Telkom's cancellation department is very busy and that I should be patient. At no point has Telkom denied te validity of my cancellation.
Since then I have followed up several times. Driven 100km to the nearest Telkom Shop.
This is the worst customer service I have received in my life. (And I've been through 3 Icassa cases with several service providers).
It seems no one in the contact center has the authority to resolve this matter. And the cancellation department only accept email but don't actually cancel lines. Amazing!