Cancellations Case still going on

<p>I had taken up a Telkom Home Office LTE 10 GB contract a few years ago.</p> <p> </p> <p>I have had multiple issues with my contract over the years, starting with the fact that telkom didn't even have any of my details updated properly.</p> <p> </p> <p>I had been waiting for my contract period to end so that I can make the required changes that I had wanted to make. To my horror in October last year I went into the store to make the changes, I had found out that my contract had been renewed without my consent or knowledge!</p> <p> </p> <p>In fact the contract had been renewed already for a few months, I knew for a fact that my contract should have expired months prior and been automatically moved onto a month-to-month basis. This was not the case at the telkom direct store that I had been to. I immediately advised the consultant to cancel the contract as this was done in error.</p> <p> </p> <p>The call for the cancellation was logged on the 3rd of November according to the system. I had received one call from telkom, from a very confused person in the back office asking my as to why I wanted to cancel a "new" contract. After explaning the issue several times that I never renewed my contract nor did I ask someone to, I was told it needed to be investigated. I fail to understand how an investigation needs two months to be resolved? It is a very simple issue of a contract renewel being done without consent from a customer!</p> <p> </p> <p>I have been paying for a contract that I was not aware existed, to me this is unacceptable and I am sure it is somehow not even legal for such a thing to be done. Adding to this there is no system confirmation of a new contract, even more reason for the investigation to be concluded very quickly. Adding insult to injury, there is no way to suspend payment on an account that needs to be cancelled, even in the case of it being done dishonestly.</p> <p> </p> <p>I have escallated this issue multiple times through various means, the telkom staff at the store I went to agree that it is wrong, how is it that I am still waiting for this to be resolved???</p>