CANCELLATIONS AND WRONG BILLING

I contacted Telkom to get the outstanding amount and EFT details. The agent couldn't assist me with EFT billing info so gave me a Easy Pay Code - FOR THE WRONG PRESON! as well as a wrong amount. 2 Days later I phoned to confirm payment received...this time spoke to someone who actually found MY account and lodged a refund dispute - haven't heard anything about that since. Made immediate EFT payment for full amount and sent through the cancellation letter with ID to cancel the line as we aren't in the building and company closed...Got an automated response saying will have agent in touch in 48hours...3 weeks later NOTHING. I phoned again today and the refund is still no where in sight - second try now....and there is NO ONE that can help me on the cancellation side of things. PLUS my 299R monthly account is sitting on R320 as someone else gets to spend my money on Telkom which I will be liable for due to incompetence of TELKOM to actually stop the line and cancel it. 3 weeks ago I cancelled knowing I have a month notice....guess I'll have another month notice!!!! NOT IMPRESSED AT ALL. USELESS -