cancellations and service

I had 2 wi-fi router contracts with Telkom and had no issues. now that the contract comes to an end, it seems the relationship is becoming forceful and I had to cancel both contracts and asked for quotations of settlement amounts and I was given the references and told an agent will contact me. (*** and ***9) these were initiated on the 5th Month and no response. i must call every month to query what's happening. I discovered that the deduction date has been breached according to our agreement and now i must be penalized for that. the last time i called on the 20th July for progress i was told my accounts has been closed without my knowledge. i called again the same day, guess what an agent confirmed closure BUT an outstanding fee and quoted R191.70 of which i chose to pay just to get rid of Telkom.. now month end they tried to deduct and after that a bill has been sent with R202.70 as final invoice? ***.. I'm relying on a agency that can assist me on this as their agents are never helpful, they work from home and you can hear their friends on the background which is disrespectful to me as a client, then the response was the system is offline can i call later just after the background person said in their home language lets go.... so please Helopeter i depend on you...