Cancellations and Accounts

have cancelled my adsl line. None of your colleagues has contacted me as yet called towards the end of July 2018 to cancel my adsl line n data etc. only wanted my Telkom line and my email Spoke to a Nkosinathi who took my instruction gave me a reference number ********** 3A. I followed up a month later August 2018 I was told it is in process and a dispute was opened reference no ********** 3. Now in September I called again to check on my cancellation only then I’m told to go online to cancel this service with reference ********** 7. Why must I be billed another mont because your employee did not follow my instructions. Listen to my call. Listen to my dispute call. Listen to my last call. I can’t understand why you guys don’t know procedures. I must pay for your mistakes. Please sort this out I only want to keep my telephone line n email box. I’m still getting billed. I can’t seem to get this message across by calling emails online. Tried twitter calling 10210 email Nothing seems to work getting this message across to Telkom Tried sending emails to ********** via your app Tried calling. tried twitter Tried sending email to accounts So useless

Contact details:

Name: Hasina Bassa Number: ********** 939 email: **********