RE
Ryan E

1 reviews | Active since Jun 2018

15 Jun 2018, 15:14

Cancellations!!!

Cancelled Voice line 8th February 2018, received another bill June 2018. All documents have been sent and email response has been received, followed up a month later and received the same repsonse from cancellations. No Feedback, Answers or Credit received. Tired of calling in and going to stores.

0
Replies (3)
Telkom
Telkom's reply28 Jun 2018, 07:29
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

RE
Ryan E's update28 Jun 2018, 08:03
Reviewer Update
Hi Tumelo, the telephone number is ***, ID number ***. Last reference I have now is [***]RE: [***]Account / Billing Enquiry responded by Unathi Ntamo *** Telkom Account no : *** Regards Ryan
RE
Ryan E's update09 Jul 2018, 15:02
Reviewer Update
Still no Feedback from all parties contacted. Another invoice has come through today.