AW
Andrew W
1 reviews | Active since Oct 2017
04 Oct 2017, 13:17
Cancellations
I sent through a cancellation request to Telkom’s cancellation department at the end of May 2017. After receiving an automated response, I assumed that everything was ok. After following up at a Telkom shop and the call centre, I am still no closer to getting it cancelled as I can never speak to the cancellations department.
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Telkom's replyOfficial
12 Oct 2017, 08:37Hi andrew-williams
Thank you for taking our call.
This response serves as confirmation that your query has been received. We have requested the fixed line team to contact you regarding the cancellation .
Please email us the cancellation at *** to further assist with the mobile cancellation
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply12 Oct 2017, 08:37
Official
Hi andrew-williams
Thank you for taking our call.
This response serves as confirmation that your query has been received. We have requested the fixed line team to contact you regarding the cancellation .
Please email us the cancellation at *** to further assist with the mobile cancellation
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,