Cancellations

Dear Peter

I have been a loyal customer and have been using Telkom Mobile as my network for 7 years now. That said the challenge that I have had is that due to their network always being problematic I have had to make use of roaming data or use 4G in order for me to use my phone.

As a result I have been forced to use out of bundle purchases proving to be not so cost effective. I was contacted by one of the telkom consultants on 20.09.2017 as I am due for upgrade . I explained to him that I would not be upgrading and explained my dilemma to him. His advice to me was instead of upgrading to use their free me bundle plan . On the very day after I had spoken to (Mohamed Munier) the consultant my phone lost service the network was no longer available .

I contacted the customers service line and after much run around I had been advised to do a sim swop now my phone was ****** three months ago and and as a result I already did a sim swop and the simcard is fairly new . Today is 26.09.2017 still no network available . I had done everything they had asked .

I feel that even changing to a new bundle plan would serve no purpose I would still have some or other problem . I had been advised on 24.09.2017 after speaking to a lady called Roxan in their sales department to sent my cancellation request via email and that I did . No one has yet contacted me.

I called today and after being put through to countless departments only to hear I will be contacted within 30 days and then I will have to sent through a cancellation form and this also will take 30 days to activate . Now Im sorry to say but by then I will be liable for all kinds of things that had they done cancellation within this time frame that I have contacted them all would be well . I find this disgusting to say the least.

How then can I be held liable for something that had not used and also be charged cancellation fee that has not been disclosed to me of R800 if I have contacted them in less than 30 days .

Totally unacceptable.

Regards Danielle Cramer