1 reviews | Active since Jul 2016

20 Jul 2016, 10:41

Cancellation Woes

<p>Hello Telkom Social Media,</p> <p>I also need some help from someone, anyone from Telkom who can do their job.</p> <p>We have also been trying to canel our lines with Telkom (account number ********** 68522 Cape Town Golf Institute) since August 2015 with no luck. I have sent countless emails, wasted many hours on the phone speaking to various call centre employees, eventuallly I stopped paying the bill and so Telkom then finally suspended our lines and handed us over to a debt collection agency with whom I sent all correspondence regarding our cancellation, still no luck from anyone! Then after receiving an SMS saying that we were in arrears again and to prevent further legal action we needed to contact a Mev Susan Niemann, after calling her directly and sending all the correspondence regarding the cancellation, she said she would log a dispute and get back to me. I then emailed her back on 1st July asking for any feedback, she rep**** on 4th July saying that she would log a dispute. I then emailed her back today, ie 20th July for any news, the email came back undeliverable, I then contacted her on the number I had callled her on before, only to hear that number as being disconnected???????</p> <p>Can you image my frustration now?</p> <p>Can some one please contact me who is capable of sorting this mess out once and for all?</p> <p>Best regards,</p> <p>Gregg Upton</p>

0
Replies (3)
's update09 Sept 2016, 10:48
Reviewer Update

Hello Telkom,

It is now 9th September 2016 and still I have heard no reply from you regarding the above query?

Please advise.

Regards,

G Upton

's update04 Oct 2016, 12:46
Reviewer Update

4th October, still no response from Telkom!

's update22 Mar 2017, 14:56
Reviewer Update

22nd March 2017, still no reply from Telkom

Can some one from Telkom contact me?