Cancellation without request or consent

Can someone please assist me.

Our internet was off since Friday. We requested for the line to be moved previously but haven't spoken to anyone after the request so assumed they haven't received request.

My husband was on the phone with an agent for 40min on Friday to report the problem and to request for the line to be moved. Yes 40 min and she didn't understand what he was talking about. Since then no one contacted us to make arrangements.

When I spoke to an agent yesterday she informed me that our whole line was cancelled. I am furious as working from home without WiFi is impossible and we did not once request cancellation of the line. My husband spoke to another agent yesterday he informed my husband that all copper lines were cancelled and we have to go to fibre or wireless. He said if we didn't answer the phone they went on with the cancellation. How does that work? We pay every month and its the second time in a month's time that I'm without internet. Having to buy data on my own cost and extra airtime to make calls to Telkom ( our so called service provider).

I decided to go to Somerset Mall yesterday to report everything and to get assistance as no one is capable to assist us online or on the phone but because of the roof collopasing a while ago the entrance to the Telkom shop is closed.

We are so frustrated, this is day5 without internet and no phone line. Cancellation without our consent or request. I requeste immediate reconnection without any fees. Who is paying my bills while I can't get my work done. Telkom you must think things through and and give the service you boast about.

No-one is helping us and everytime we speak to someone we get another story. Please assist me asap.