Cancellation with Telkom and service a nightmare!

I’ve submitted a request on the 9th of August 2018 to cancel my ADSL Wi-Fi because of bad service delivery , however no response whatsoever from Telkom and they are still billing me. I am not receiving any service, however still receives monthly statements with so called "arrear amounts" for no service received.

To date no one has contacted me, or provided me with feedback regarding this cancellation. I have tried to call without no joy as the phones are unanswered. I have gone to the branch who could not assist me as they need to work through head office and head office does not answer their phones even if their branches calls them.

I have stopped my debit orders with my bank, however Telkom uses different amounts and references to raise debit orders. How can you bill a person for something they can not use? In my opinion it is ******** to charge for a service that is not delivered. This is becoming a nightmare and is already having a reflect on my ITC record. Stop prolonging this cancellation Telkom. This is unnecessary.