Cancellation with Continuous Billing

Item: Telkom
Rating: 1
Author: Christo R

I have sent through a Cancellation/Retention Request - ********** 02463. I was contacted a month later to confirm all the details by a call centre agent. I have now received 2 invoices that states I have to pay, although I have sent through the correct and appropriate documents. This cancellation is going to happen, and has not yet happened. Can somebody pls action this completely before this turns into a court case.

Helpful (0)

Replies (2)

Telkom's replyOfficial

14 Nov 2017, 12:47

HI corix465

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom's reply14 Nov 2017, 12:47

Official

HI corix465

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Christo R's updateReviewer Update

14 Nov 2017, 16:29

Thank you.

Christo R's update14 Nov 2017, 16:29

Reviewer Update

Thank you.

Cancellation with Continuous Billing

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