Cancellation troubles

<p>In July 2016 my mother in law visited the Telkom store at the Liberty Midlands Mall with the hope that she would be able to cancel the mobile contract that had expired in June. She was not helped by the staff in store but was given the form to send in on her own. We did this and recieved a response saying they would contact within 21 business days. With no response 58 days later she returned to the store were a lady helped her and provide a case number. After all this she still didnt get a reponse from Telkom instead they have hand her over to lawyers. They keep debting her bank account.</p>