Cancellation - Terrible Service and Struggle

I sent a request for cancellation via my online account portal on the 5th of October for my LTE services. I was then told to send a cancellation form which I sent on the 30th of October to ********** and that the process would take 21 days. I received no feedback so I followed up online and got direct email addresses of agents who said they would escalate. No feedback....

I proceeded to send the cancellation form another 2 times in November. No feedback...

I have now received my bill for December, the 21-day period is now well overdue... I am still not able to get feedback from the cancellations department or customer service agents... I will not pay for December and I will take Telkom to court if this is not rectified.

If so many people are experiencing cancellation issues with Telkom then why is nothing being done about it within the company? why is the cancellation process so complicated and why do customers not get feedback.

Telkom is a terrible company.