Cancellation taking more then 1 year!

About a year and a half ago we had a wild run away fire in Mosselbay. The landlines got burnt. I went to Telkom Mosselbay to have their technicians come and fix it. after 2 times that they said they are not going to fix it, the sales lady convinced me to get 10mbs uncapped package and that insured me the line would then be fixed. NO CONTRACT, NO SIGNATURE what so ever. it was on my number and name. 5 Times the technicians was there and still not fixed. in March of 2018 I mailed to cancel everything, and went overseas, Aug 2018 I came back, still not canceled. sent in another cancel order with a dispute. Desember 2018, went in, no cancellation on system for my package. By now i had ran up 9000 Rand in debt. End of Desember 2018 got Credited 2500 Rand more or less. I want full credit scratch because it took Telkom almost took 10 months to start a cancellation, and most of all My credit score needs to be fixed, since all of this is the sad and bad customer service to cancellation of clients from Telkom.

I have proof of everything from first cancellation date, till now, job numbers of everything. I asked Telkom Mosselbay for proof of contract - they can't provide it to me.

Telkom number ********** 204 i used.

Looking foward to hear from you TELKOM