Cancellation takes 5 weeks and still no progress!

<p>On the 1st of September I submitted my request for cancelling my telkom mobile contract due to the fact I do not need it anymore and the contract is end of term. Waited 3 weeks the cancellations deepartment phoned me 2 times directly after each other while I was at an appointment wher I could not aanswer my phone. Following day I called the customer service center, asked if they could put me through to the cancellations department, they could not (and they call themselves a telecoms company) Requested a call back again. 2 weeks later and I am still waiting. Called this morning and once again the call center neeeds to send a call request to the cancellations deppartment via email. How long does it take to cancel a contract that is end of term?</p>