Cancellation system is pathetic

This is the most pathetic service provider i have ever did business with. My contract came to an end and it went over to a month to month agreement with out me signing anything. It's been running like this for some time because every time i call to cancel the account i need to hang on the phone for 45min plus on my account.

Eventual i needed to stop the debit order to get some attention. The end result is that i now need to pay a fee because of their incompetency. I do not understand how a well established company like this need 30 days to cancel a month to month contract. This is just a way to squeeze the maximum out of the clients that's already frustrated with this poor service. when you call they say you must cancel it online, but when i go online and enter my ID number it pick's up that i have no bill on my name. The reality of this pathetic service is that it will now cost me R850 (because of their incompetency) to cancel a R199 month to month contract that i never signed for.

I will rather pay more by any other service provider than to do business with Telkom.