1 reviews | Active since Sept 2009
Cancellation submitted 30/10/2015 not yet done
<p>I submitted a cancellation of service on 30/10/2015, at least that is the date on which Telkom confirmed that they will do it.</p> <p> </p> <p>To date the service has not been cancelled and they are still debiting my bank, in spite of me trying to remind them. I have no further options but to escalate externally as their responsiveness has been dismal.</p> <p> </p>
Thank you for responding.
Actually, I am offended by the private message as I don't believe that sweeping the issue under the carpet with a private message is going to resolve the issue. It merely takes it out of the public eye, which doesn't serve anybody's interest.
I did provide my account number on the original posting which should be sufficient to identify the case. However if necessary I can provide further identifying details which may be private, but I wish for the issue to remain public.
My concern is that I am expected to check each and every transaction each and every time. I cannot trust Telkom to do what they promised. All I am asking is that Telkom will honour the promise they made in 2015. No more, and no less.
Thank you for responding.
Actually, I am offended by the private message as I don't believe that sweeping the issue under the carpet with a private message is going to resolve the issue. It merely takes it out of the public eye, which doesn't serve anybody's interest.
I did provide my account number on the original posting which should be sufficient to identify the case. However if necessary I can provide further identifying details which may be private, but I wish for the issue to remain public.
My concern is that I am expected to check each and every transaction each and every time. I cannot trust Telkom to do what they promised. All I am asking is that Telkom will honour the promise they made in 2015. No more, and no less.
It is now a week later and Telkom has NOT yet contacted me re this matter, even though I provided my account number in my original review.
Since they are only interested in hiding their poor performance under "private" messages, I will now reply to their private message and copy it into here.
It is now a week later and Telkom has NOT yet contacted me re this matter, even though I provided my account number in my original review.
Since they are only interested in hiding their poor performance under "private" messages, I will now reply to their private message and copy it into here.
Telkom really just doesn't care. On January 16 I published my review to complain that they are not honouring their word to cancel a service. They responded immediately with a "private" message that I should contact them off-line. I have nothing to hide and I don't believe a private message is appropriate.
Neveretheless, I sent the email they requested, with the information they requested on 21 January.
To date, they still haven't responded, and I am now sending the email to them again.
I wonder how many times I have to repeat my message before escalating to the press, social media or whatever is going to work for them?
Telkom really just doesn't care. On January 16 I published my review to complain that they are not honouring their word to cancel a service. They responded immediately with a "private" message that I should contact them off-line. I have nothing to hide and I don't believe a private message is appropriate.
Neveretheless, I sent the email they requested, with the information they requested on 21 January.
To date, they still haven't responded, and I am now sending the email to them again.
I wonder how many times I have to repeat my message before escalating to the press, social media or whatever is going to work for them?
It is now almost two months since I raised this issue again, and still no reply from Telkom.
Really, Telkom, the least you can do is respond.
It is now almost two months since I raised this issue again, and still no reply from Telkom.
Really, Telkom, the least you can do is respond.
Another month passes by, and STILL NO HELP FROM TELKOM.
Amazing that they can ignore a legitimate customer request for a cancellation, yet they are first in the queue to cut you off if you don't pay the invalid and ******* account.
Telkom, any comments before we escalate?
Another month passes by, and STILL NO HELP FROM TELKOM.
Amazing that they can ignore a legitimate customer request for a cancellation, yet they are first in the queue to cut you off if you don't pay the invalid and ******* account.
Telkom, any comments before we escalate?
Another month passes by, and STILL NO HELP FROM TELKOM.
Amazing that they can ignore a legitimate customer request for a cancellation, yet they are first in the queue to cut you off if you don't pay the invalid and ******* account.
Telkom, any comments before we escalate?
Another month passes by, and STILL NO HELP FROM TELKOM.
Amazing that they can ignore a legitimate customer request for a cancellation, yet they are first in the queue to cut you off if you don't pay the invalid and ******* account.
Telkom, any comments before we escalate?