Cancellation Strategy to Earn More Money

<p>Why does Telkom make it so difficult and lengthy to cancel? If you speak to consultants on any medium they tell you that you have to send an email to a certain email address using a specific form. I sent an email on 21 February and have not received any response. I want to cancel my fixed line and all Telkom services as I now have a fibre connection. </p> <p> </p> <p>I have spoken to other people in my building, one told me that he waited 5 months of just paying Telkom before they decided to respond and switch off his line. Is that legal?</p> <p> </p> <p>Regards</p> <p> </p> <p>Altaaf Essa</p>