Cancellation still not processed

My complaint dated 01 August 2017 below

"My contract was supposed to end in May 2017, i sent through a cancellation letter in the last week of May but was told that to was too late and it will only be cancelled end of June. No Problem

So July came and passed, I was debited again.

I phoned again 3 weeks ago and was told that they could not reach me on the phone to confirm the cancellation so the case was closed. I gave them my new cell number and they re-opened the case.

Last week no one had phoned me yet so I called again, this time I gave them my work number as well. So today I phoned again and since they cannot transfer me to the cancellation department or give me a number I had no choice but to just give the exact same information to yet another call center agent. So 2 months I had to pay a contract which I don't need because they cannot get hold of me even though they have more than just a cell number. I have now blocked Telkom from debiting my account as this is not my problem anymore. I have cancelled this contract, I have filled in the form on their website. I have signed this form, they can use my signature as confirmation from the original contract.

Absolutely disgusting that they cannot transfer me the the person dealing with my cancellation, and because this person cannot do their job properly I have to suffer."

I have still not been assisted regarding this matter, numerous people telling me they will get this done but so far nothing has been done, now my credit score is being affected by Telkom due to their incompetence.

Their feedback below, from people that would have supposedly assisted.

"Official private business reply Hello christiaan-lensly

This response serves as confirmation that your query has been received. Your reference number : AI ********** Your query has been sent to our mobile team for assistance. Regards Noleen Telkom Social Media Team.

1 Aug 2017, 9:36 4 months ago

4 Aug 2017, 9:19 4 months ago christiaan-lensly: privately Hi Noleen

I has been 3 days now and still no onehas contatd me, I have reversed the payment today as was promised in my complaint.

Official private business reply Good day Christiaan,

As per case number ********** 7, they have tried calling you and were unreachable to confirm cancellation.

We have logged and sent your query to our Cancellation Team for further assistance, feedback will follow.

Your case number is ********** 7.

We apologize for any inconvenience caused. Regards,

Busi

Telkom Social Media Team

4 Aug 2017, 11:11 4 months ago

4 Aug 2017, 11:29 4 months ago christiaan-lensly: privately Hi Busi

No one has tried phoning me in the last 3 days, if they phoned on the telkom mobile number they would not have been able to reach me as I am no loner using it as I stated in my original complaint.

Telkom has my email address if they needed to contact me alternatively to get another number. You also have my work number.

This excuse about not being able to reach me is utter nonsense and I will not play this game with Telkom anymore. If they have to phone me then try my work number which will always work from 08:010 to 17:00 Monday to Friday

5 Sep 2017, 9:38 3 months ago christiaan-lensly: privately Hi I have had enough now form Telkom, I refuse to pay for a service that I cancelled months ago in writing. You will write off the debt, and not as bad debt because if this affects my credit rating in any way I will take the matter further. I received an email stating my account is in arrears and have been suspended, how do you suspend a cancelled contract?????????????? I want this sorted out today, my next message will not be private and I will display all your messages for the public to see the incompetence that is Telkom Customer Service

6 Oct 2017, 13:00 2 months ago christiaan-lensly: So it is October now and this is still not resolved, Telkom has done absolutely nothing and I have received yet another Invoice. Pathetic and ***********"

I will be taking legal action against Telkom as this is affecting my credit score and therefore my personal life.