Cancellation still not done

<p>I cancelled my fixed line on 31 December 2016, giving one month's notice. Today is 8 February and the line is still active, and I'm still being billed for it. When I tried calling Telkom last week, I had to hold for more than 20 minutes, after which I was told that it's still in the back office and that there was nothing to be done to expedite the cancellation. Also, I would have to contact them again to claim a refund for THEIR error! The amount of time wasted on this issue cannot be measured in money, but it is a matter of principle. I did what I was supposed to do, but Telkom doesn't. However, I have to foot the bill.</p>