Cancellation still not done

I have been trying to cancel some lines since 20 November 2015.<br> <br> I put all the details on Hello Peter last week Thursday where I was shortly told that feedback would be provided soon. I am not sure what Telkom's idea of soon is but I have still not heard anything.<br> <br> Please get back to me on this matter as we cannot continue to pay for lines that we no longer use.<br> <br> My previous reference number was: SM199532.