Cancellation Still NOT DONE

Despite being promised on this site that the query will be resolved. IT IS STILL NOT. 1. Your call centre does not process emails (I email them daily). 2. I have spoken to your Twitter account on a daily basis - they also cant action or follow up? 3. You promised to sort it out on HelloPeter but did nothing?? Original Post: IMPOSSIBLE TO CANCEL LINE! On 27/01/2016 I went into Rosebank to cancel a line. The store said they can't help me they only do sales - but I can fill in the cancellation form and they will send it to cancellation department. I did all this and took a copy. A month later - line is STILL NOT cancelled. I resent the form myself (weekly) to the cancellation department [Email Removed] I now call the call centre and they inform me to send it to another email address as they have a different process to the stores. PLEASE CAN SOMEONE JUST HELP ME CANCEL THIS LINE