MA
Marta A

1 reviews | Active since Aug 2012

17 May 2017, 10:36

Cancellation - shocking service - Maybe let me know what is happening?

<p>Good day! My account number - ********** 90001. I sent a cancellation through for part of my Telkom service as I am no subsribing to LTE. To date, I have not had any feedback on the status of this or the like. My brother has been trying to solve his problem since January and is still not having any luck. Would someone kindly conact me to advise status of my cancellation at the very least? I will then put you in touch with my brother to sort his out. He is unhappy, but lucky for you far more patient that me. But his patience is running out and I don't think you want the negative review he will be posting about Telkom, should he not be successful! Look forward to maybe hearing from someone? Thanks! Marta</p>

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Replies (1)
MA
Marta A's update30 May 2017, 09:25
Reviewer Update

Hi Telkom Social Media Team!

I am still not happy, since I heard from you on 18 May. I haven't heard a thing from Telkom. I called to follow up last Thursday and nothing has progressed. So I am still paying for the services I cancelled plus my new LTE. I am not happy, my initial cancellation was sent over a month ago on 26 April, considering this. My situation is becoming more an more unacceptable. Please escalate!!!!!

Kind regards

Marta