Cancellation service is non existing!!

<p>So we immigrated to New Zealand more than a year ago. But decided to be good people and pay our contract till the expiry date. We have filled in the forms sent in all the document a month (10 Jan) before the expiry date and waited the 21 working day period. After 32 working days I decided to contact an agent via the web chat. It was told that they have no idea what happend to our application it could be backlog but please email it again to the given address and it will be processed asap. I sent this on the 3rd of March and was told by the agent our last payment would be R230. On March 31st R2300 was deducted from our bank account. I just spoke to another agent explaining to me what the cost were for. Still not sure but not caring much as I just want to get rid of them so that I can close my bank account. I accepted the explanation and asked whether this was our last payment. Just to be told that the number is still active and none of the cancellation documents have been received. I got very angry when I was told to come visit the nearest store or fill in another form. As I am not willing to make another payment and the nearest store is a 26 hour (R 20 000 ticket) flight back to SA. I am closing my bank account tomorrow and Telkom can go find their money elsewhere. Thanks for the horrible experience. </p>