MW
Megan W

1 reviews | Active since Sept 2016

12 Sept 2016, 10:38

Cancellation service department does not exist

<p>I have given my required 1 month notice to cancel my service with Telkom as I am relocating. I tried several times to get through to the call center to receive some form of confirmation, but no one answered for days. I have since relocated to the UK and it has been 3 months since my cancellation request and I am still being billed by them. Their 10210 number does not work from overseas, and countless emails to the ********** are left unanswered. I am not sure what to do anymore :( :( :( This service is absolutely shocking!! No one to help, and they just keep on billing me. What should I do?</p>

0
Replies (1)
MW
Megan W's update14 Sept 2016, 09:29
Reviewer Update

Thanks for getting in touch. Please note that I have received an email from your office, and they requested I resend the cancellation form. When I tried to do this, my email was returned to say that the recipients mailbox is full.

Please advise how I can move forward with this request?