Cancellation/Retention Request ignored

Submitted a \Cancellation/Retention Request\" form 2 weeks ago as I would like to transfer my line to the holding pool.<br> Auto response email: We hereby acknowledge receipt of your fixed line Consumer Contract and Services Cancellation/Retention Request. A service consultant will contact you within 48 to 72 business hours to verify the information provided and/or confirm cancellation/retention options available.<br> <br> Submitted all relevant documentation required.<br> <br> It's been over 72 working hours and still nothing. You are becoming a bit of a joke!!<br> <br> "