Cancellation requests been ignored

Item: Telkom
Rating: 1
Author: Gareth B

So i have been trying to cancel a 50 gig LTE package for the past 2 weeks. The process you supposed to follow is to send an email to ********** and then according your own employees you supposed to contact me with a quote. First request was sent on 15 Nov and 10:50AM. The next request was sent on the 20th Nov at 10:14AM. So we can continue playing games, but the next stop is the CPA.

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Replies (1)

Telkom's replyOfficial

28 Nov 2017, 08:59

Hi myleftfoot,

Thank you for taking our call.

Kindly be advised that the requested number:*** has been cancelled and we are only Billing you for the 3 contracts.

Please do convert the complaint to a compliment for us.

Kind regards,
Launa
Telkom Social Media Team

Telkom's reply28 Nov 2017, 08:59

Official

Hi myleftfoot,

Thank you for taking our call.

Kindly be advised that the requested number:*** has been cancelled and we are only Billing you for the 3 contracts.

Please do convert the complaint to a compliment for us.

Kind regards,
Launa
Telkom Social Media Team