cancellation requests

<p>I went on the 28th of May 2016 to cancel my contract into the telkom gateway store and the service advisor told me that it will be cancelled in June as my account was on a month to month contract. However it was not cancelled and I was billed for the month of June as well. I went back to the store they were offline and was advised that it is a 30 days notice to cancel the account, which I was not advised initially. Therefore I agreed to pay for the month of June although I didn't need the data. I was then billed again for the month of July. I called the call centre and was advised that there wasn't any cancellation request. They said that they will get a manager to call me but they didnt. They sent me an email to be available for the call however there wasn't any contact. I also gave them an alternative number yet nothing. I went back to the store and was advised the same thing. The store escalated it and i was advised that I will be contacted within 24 hours and yet nothing. Up to today I still haven't received a call from Telkom. I refuse to pay in August and feel that I should be reimbursed from the time of initial request. I think 2.5 months to cancel a contract is diabolical. I am not gaining anything from this. Telkom is just making money out of me for no reason which is ****************. Its just mentally draining me, dealing with this issue. Its really costing me money travelling back and forth to resolve this issue, yet Telkom doesn't care as long as they are receiving an income from me. It still reflects on my statement and if I stop making payment then it reflects as a poor credit rating on my profile, which I'm not willing to let happen. I just want this to be over. I need the contract to be cancelled immediately and refunded for the months that I shouldn't have had it. Ref numbers</p> <p><span style="background-color: #ffffff;"> ********** 2</span> </p> <p>501236</p>