Cancellation requested no response

I requested a cancellation and porting of services on 1/02/16. the email was sent to the Telkom cancellation email, and an automated response was sent back. till this day I have received nothing. in the email it had said i would hear from a consultant within 72 hours, nothing has been done. when i call the service center they are less than useless and just say that i should wait for a call from a consultant, and that they cannot do anything and cannot provide me with a contact number either. I am getting fed up with the useless service provided at Telkom.