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LS
Larise S

1 reviews | Active since Nov 2017

06 Nov 2017, 10:55

Cancellation request that has not been processed.

I have requested for my mobile broadband contract to be cancelled from the month of August. I have received another invoice that I will debited again, for something that I no longer use. I app**** for ADSL with a landline, I do not need this broadband service anymore. I am horrified at the way my query is being handled and I need this to be sorted out. I will be reversing any further debit orders that are taken from my account.

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Replies (2)
Telkom
Telkom's reply06 Nov 2017, 15:12
Official

Hi Larise

Thank you for making contact with us.

Please be advised that we tried calling you however you unreachable on mobile numbers *** and *** regarding your cancellation, kindly email us on *** for further assistance.

We apologise for any inconvenience caused.

Kind regards,
Portia
Telkom Social Media Team

Best regards,

LS
Larise S's update06 Nov 2017, 15:22
Reviewer Update
If you are calling me during working hours I cannot answer my phone because I work in a call centre. I have a landline number and I can be contacted on ********** 068 as well. Why are you phoning me if you have not resolved my enquiry? If you are phoning me it means that the problem should be sorted out. Why am I still being invoiced and debit despite my many enquiries to you? I phoned the call centre today and I spoke to someone who was obnoxious and kept me on hold for a long time before she transferred my call. She transferred me to the wrong department, I was on the call for 26 minutes without a solution to my enquiry? I work in a call centre and I pride myself in providing the best service, even to the most difficult clients. I do not appreciate the service I have received at all today. My contact today was very disappointing and my whole experience with the enquiry has not been pleasant. I have sent an email to you as requested in your response and attached the correspondence as well. Please contact me urgently. Regards Larise Stuart **********