Cancellation request-still being billed

List of events:

02/10/17- emailed cancellation form and copy of ID to the email address on the form

17/10/17- called Telkom, spoke to Tevan, REF: ********** 9 said i must follow up in 7 days.

25/10/17- called Telkom, spoke to Peggy REF: Peggy 25/10/17 she said i must email her the docs to forward to you. Emailed **********

14/11/17- called Telkom, spoke to Clarisa- REF: Clarisa 14/11/17 i asked to speak to the supervisor, spoke to MOSES, who said he would follow up my query with Peggy. Said i need to pay R415.00 outstanding from October. Will receive final account in DEC. Said he would personally follow up and keep in touch- took my cell number... NO FEEDBACK FROM HIM OR YOU.

6/12/17- called Telkom, spoke to Vuyokazi- REF: Vuyokazi 0612/17 emailed forms to ********** she forwarded the forms to you once again.

You cant go in to a store to sort this out, you cant speak to anyone in the cancellation department, so what the hell are you supposed to do? I am still being billed for something i havent used in 2months as I've moved!!