Cancellation Request Simply Being Ignored!!
We cancelled our Telkom services, followed instructions exactly as per the cancellation letter that Telkom provides.
We have services on our bill with Telkom that's PHYSICALLY been disconnected for over 2 years!!! It is literally not in use - packed up in a box! It doesnt work!!
Having moved to a new provider, we attempted AGAIN to cancel services that we pay for through our noses, but do not use. After not receiving a single response, we now receive sms'es again that the account is overdue??
Do contact us ASAP, as we will absolutely NOT pay for services 1 NO LONGER IN USE 2 NO LONGER IN CONTRACT 3 LEGITIMATELY CANCELLED THROUGH YOUR MANDATED CHANNELS
Am at wits end, do not know how to get any assistance from your company??!!
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Replies (1)'s updateReviewer Update
21 Sept 2017, 11:02Good day,
Thank you for your response and reference number. Not sure how the reference number is of help, as i dont know who to call - every call center redirects to another, and nobody can ever give a conclusive answer.
We are now two days later and no resolution, or even contact for that matter. Please let me know what is to be done.
Regards,
's update21 Sept 2017, 11:02
Reviewer Update
Good day,
Thank you for your response and reference number. Not sure how the reference number is of help, as i dont know who to call - every call center redirects to another, and nobody can ever give a conclusive answer.
We are now two days later and no resolution, or even contact for that matter. Please let me know what is to be done.
Regards,