cancellation request results in marketing spam but no action

<p>I sent through a service cancellation request on the 16 September, it is now the 28 September. I have heard absolutely no word from any Telkom agent, however I am suddenly receiving "dear valued customer" spam! I tried to cancel an account in march and phoned the call centre 5 times, went into a telkom branch and sent through the request 5 times. I never heard a word from Telkom! Do I have to go through this again?</p>