Cancellation request not processed after 4 months

<p>I initially contacted Telkom on 11 October 2016 to initiate the cancellation process. I asked for the cancellation form, but did not receive it. A service consultant called me about a week later and informed me that a form was needed to proceed. I asked her to send the form, but this was not done. She also indicated that we needed to wait for Web Africa to release our ADSL line before a cancellation could be done. Eventually in the first week of December I received a form and thought the process was being handled. To my surprise and disdain, I realised mid-January that it was not yet processed. I called another consultant, who asked me to resend the information. Which I did. Another month goes by and when I call in mid-February, I discover that nothing has been done or esculated. I wait a week and repeat the process. Still nothing. I have now emailed the esculation centre directly and am waiting for a response (which I hope to receive on Monday). I am utterly appalled at the lack of service and inefficient handling of this request. And of course every month we get a new account that is growing and growing...</p>