VL
Victor L
1 reviews | Active since Sept 2012
14 May 2015, 12:38
Cancellation Request Not Processed
I sent through my cancellation form to [Email Removed] on 23April and received an automatic response saying they would contact me and give me a reference number. Noone contacted me.<br> <br> I then went into a Telkom Mobile shop to process the cancellation, they told me their process is the same
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Replies (1)
Telkom's replyOfficial
14 May 2015, 12:50Hello AlwaysReasonble,
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be assured that this matter has been escalated to our Cancellation team and feedback will follow
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be assured that this matter has been escalated to our Cancellation team and feedback will follow
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Best regards,
Telkom's reply14 May 2015, 12:50
Official
Hello AlwaysReasonble,
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be assured that this matter has been escalated to our Cancellation team and feedback will follow
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be assured that this matter has been escalated to our Cancellation team and feedback will follow
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Best regards,