Cancellation Request not followed through

I have contacted Telkom on their website to try and cancel my uncapped line with them as I have moved as of 1 April 2015 to a place which has no infrastructure. <br> <br> I used their website, as their call centre is constantly too busy to answer calls, and who has the time of day to wait 30min minimum to talk to an agent. Needless to say from my first point of contact at the beginning of April I have had no feedback as to my cancellation. Then I tried their \escalations"process on their website about two weeks ago"