Cancellation request, not feedback, line is dead

<p>On 22nd December 2016 I submitted and cancellation notice/request for Account number ********** 95171 I have not received any update since then, its been 16 working days now.<br /> <br /> Line is not working since, friday 6th.</p> <p> </p> <p>I don't want this serivce. You ruined my perfectly working service by installing your not properly setup fibre.</p> <p> </p> <p>I just want it cancelled, cooling off period, I don't have energy to deal with broken things.</p>