Cancellation request NOT actioned!

I have been struggling for over 3 months to cancel my Telkom business line. Despite my attempts no action has been taken by Telkom. I lodged a complaint on hello peter and Telkom ignored my request. I then attended at the branch on the 12th May 2015 and they submitted my cancellation request with the required documentation to [Email Removed] Reference number AI***. I was advised by the call center this morning that the line has NOT been cancelled and that they cannot assist. They asked me to resend the documents to [Email Removed] and phone the supervisor Jacobs Malele on ***, who does not answer his phone. I am absolutely flabbergasted by the lack of accountability, responsibility and complete disregard for customers by Telkom. Please can my request be actioned IMMEDIATELY!!! I expect a response and confirmation of the cancellation.