Cancellation request nightmare.

I have had the worst experience with Telkom recently. In August I submitted a cancellation request which till today (November 9th) still had not been processed. As a result I have been charged for an additional 2 months. Since I was out of the country I followed up on the cancellation via the telkom Facebook chat to which 2 cases were logged one for cancellation and one for a credit request. That was on the 15th of October and still nothing has happened since. I called in yesterday (8th November) and an agent has said that I can cancel immediately over the phone and he will log a case for a refund I would just need to call back to ensure that the cancellation was processed. When I called in today 10th November I was then told cancellations can not to done over the phone after insisting to speak to a supervisor I was then told the cancellation was done. I was also told to email my initial cancellation request from August ********** they rep**** to say they don't handle cancellations. This experience has been a back and forth waste of time as up till today I don't know if my contract has been cancelled. I will not recommend telkom to anyone.