Cancellation request never logged

<p>I need to cancel my contract as im forced by my employer to go to another provider. I have never had a bad experiance with telkom mobile in the past and i would suggest telkom mobile to others.</p> <p> </p> <p>Wen i spoke to the agent she told me to send the the cancelation form back. She never mentioned that we had to send it to the cancelation email. We only found that out when we queried the status. Very Poor!</p> <p>We sent the form to the agent (***) on 16 may. I am willing to forward the email proof.</p> <p>When we queried to call we recieved the refrence *** from the agent.</p> <p>Please contact me to get the issue resolved ASAP, as i cant wait to much longer.</p> <p>My mother (Maude) is the account holder. Contact me for her cell number. I am the user of the phone/contract</p>