Cancellation request IGNORED by TELKOM

<p>I have been trying to cancel my TELKOM line, with Telkom, using their prescribed method, from the 3rd of May 2016 to date. I asked for the cancellation after I was told by Telkom, when I moved house, and followed their process to move my ADSL line, that unfrotunatle they do not have ADSL lines available for me anymore, and I must wait for 6 months. I then decided to cancel my Telkom normal phone line (it was downgraded by Telkom during my move), and install other options for Internet at home. HOWEVER, Telkom has to date, not yet cancelled my line after numerous request (3 May, 17 May, 5 July, 11 August), and every month I am still receiving a bill for the Telkom telephone service.</p> <p> </p> <p>What else do I need to do to cancel my line? I have followed their prescirbed procedure, completed their prescribed forms, and still, they do not cancel my line? Is TELKOm so desperate for business that they just do not react on customer requests for cancellation?</p>