Cancellation request ignored

<p>Following endless issues with having my line transferred (2 months) I decided to cancel my line. On 11/07/2016 I sent the cancellation form and supporting docs to Telkom for cancellation. On 29/07/2016 I followed up and was told nothing had been received. I was given another email address which I sent all the docs to again. on 08/08/2016 I again followed up and once again was told no cancellation request had been put in place. The consultant gave me another email address and I sent all my docs to that email address. Today, 29/08/2016, I followed up again and was once again told there was no cancellation request submitted. the consultant informed me that the cancellation department cannot be contacted directly and I will NOT receive any confirmation that the cancellation request has been received. She did, however, ensure me that it will be done by the end of this week, as all the other consultants have assured me in the past.</p> <p>I feel I am being held hostage by Telkom as I am being charged for a service I am not receiving and I cannot cancel my account.</p> <p>I currently have a 10meg ADSL line that I am receiving and average of 1meg on. I am paying full price for 10 percent service when it works and I am also being charged full price for the months of no service.</p> <p>I just want my account cancelled and a refund for the periods of no service but Telkom is still taking money off my account every month even though I requested my account be cancelled nearly two months ago.</p> <p>What do I have to do to get Telkom out of my life? </p>