Cancellation request ignored

<p>I sent Telkom an email to cancel my service on the 11th of June 2016. Up until now I've received no communication from Telkom. I called the call centre on the 12th of July 2016 and spoke to Wendy who said she would escalate the matter. Its the 10th of August 2016 and my service has not been cancelled. I cannot call the cancellations department as I've been told they can only be reached via email.</p>