Cancellation request ignored

Item: Telkom
Rating: 1
Author: Sara W

Hi there

I put in a cancellation request for the 9th of October. It's now the 26th and you still haven't cancelled the lines requested.

Please note that I will not be liable for the costs from 9th October until whenever you cancel the line so I suggest you cancel immediately and then make sure I am only billed until the 9th!

Helpful (0)

Replies (3)

Sara W's updateReviewer Update

30 Oct 2017, 09:16

Can someone please urgently reply???

Sara W's update30 Oct 2017, 09:16

Reviewer Update

Can someone please urgently reply???

Telkom's replyOfficial

31 Oct 2017, 07:00

Hi GracesMum,

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom's reply31 Oct 2017, 07:00

Official

Hi GracesMum,

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Sara W's updateReviewer Update

03 Nov 2017, 11:55

Still waiting on feedback. I just got the bill and it's clear that it's not been cancelled as requested. I won't be paying that bill. It needs to be adjusted. If this doesn't get sorted who is it we take this to? An ombudsman of some kind I'm guessing?

Sara W's update03 Nov 2017, 11:55

Reviewer Update