Hellopeter
Share Your Experience
RL
Rudi L

1 reviews | Active since Dec 2014

24 Jul 2017, 09:49

Cancellation Request Ignored

<p>I've submitted a cancellation request for my SmartSaver100 contract on the 5th of June 2017 and was told it would take 3 weeks to process my request and that I might still be billed at the end of June 2017.<br /><br />7 weeks later, I open my bill for July 2017 and the SmartSaver100 is still on my bill. </p> <p>You make it near impossible for customers to cancel a product with you, yet you phone me once a week to try and sign me up for a new contract.</p>

0
Replies (6)
Telkom
Telkom's reply24 Jul 2017, 13:22
Official

Hi Rudi

We so sorry for your experience, kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.

Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.

Kind Regards

Tumelo

Best regards,

RL
Rudi L's update24 Jul 2017, 13:32
Reviewer Update

Thanks Tumelo,

Affected Number: ***
ID Number: ***
Contact Number: ***
Account Number: ***
No reference number received. Cancellation e-mail was sent 05 June 2017 to ***

*Please note that I would like to keep the number active and only cancel the ongoing SmartSaver100 contract.

RL
Rudi L's update25 Jul 2017, 13:24
Reviewer Update

Are you still alive?

Telkom
Telkom's reply26 Jul 2017, 11:04
Official

Hi LaingRudi,

Thank you for submitting your details. Please be advised that we have escalated your query and further correspondence will be communicated soon.

Kind Regards,

Asithandile

Telkom Social Media Team

Best regards,

RL
Rudi L's update26 Jul 2017, 11:14
Reviewer Update

*Slow clap* Well done.

RL
Rudi L's update01 Aug 2017, 09:57
Reviewer Update

Submitted one week ago and still no response. It's been two months now since I've tried to cancel an old contract. Your company just keeps ignoring anything related to cancelling a service with you.