Cancellation request ignored!

<p>We app**** for the cancellation of our Telkom account in March 2017 as we were immigrating, but somehow after cancellation it was reactivated and I am receiving invoices for a service I did not request! To top it all off, all queries I have lodged regarding this have been totally ignored!</p> <p> </p> <p>Please note I do not have a South African contact number and can only be contacted via email at ********** or on my Australian mobile +***7.</p> <p> </p> <p>This is how it all unfolded:</p> <p> </p> <p>25 March 2017 - Original "Request for Service Cancellation" form emailed to ********** We indicated on the request that we were immigrating. We then received an automated response stating that the cancellation request had been received.</p> <p> </p> <p>11 April 2017 - We left South Africa assuming all was in order as nobody had contacted us to request any further info/clarification more than two weeks after the cancellation request was lodged.</p> <p> </p> <p>15 May 2017 - Shocked to receive an email from Telkom with the subject line "Welcome to Telkom ADSL"!!! Immediately emailed an enquiry to ********** (the only customer support email address I could find online) stating that I had cancelled my subscription and had not requested a new connection. Also completed an online query and got an automated response, but nobody ever contacted me. I clearly indicated in my communications that I was out the country and could only be contacted via the email I had provided. </p> <p> </p> <p>19 May 2017 - Received an account via email for ADSL charges for May 2017. Pateintly waited for a response from my queries made a few days earlier - this is Telkom after all, so it may take a few days or maybe weeks to attend to my queries and rectify the situation.</p> <p> </p> <p>14 June 2017 - Still no communication at all from Telkom. Out of desperation my sister-in-law (who has power of attorney) visited a Telkom store and spoke to a consultant who asked her to please email the original cancellation request to ********** so they could investigate/resolve.</p> <p> </p> <p>26 June 2017 - Still no feedback - sent follow up email to ********** To date no further correspondence about my queries or the cancellation. Assumed that it was sorted as I did not receive an account during the month of June.</p> <p> </p> <p>19 July 2017 - Received another account via email!</p> <p> </p> <p>I am now at my wits end and not sure what else to do! All the while, my credit record is getting trashed due to *********** service from Telkom customer service. Please can someone assist me with resolving this ASAP as it is not getting a bit ridiculous and I am starting to lose my patience...</p>