Cancellation request being ignored

On 30 November 2017 sent a cancellation form to ********** with all the requested details and documents, yet I have not yet heard a word from Telkom.

On 6 January 2018 I called Telkom and after almost half an hour of being told by every person "this isn't the correct department" I eventually spoke to Calanthia Pea**** who told me that there was no trace of my cancellation request on their system and that I should forward my initial email to her in order to escalate the matter.

It has been over a week now and still I haven't heard anything from Telkom. Yet, they are very quick to send me another invoice for the line.....

I don't need nor want any of Telkom's services anymore and it is very unfair that I need to keep paying for it almost two months after submitting the cancellation request.

I am quite displeased by their lack of service delivery.

Danika