Cancellation Request 21 business days - is this the dark ages we live in???

I completed the form (amazes me how you require a form to cancel, yet when signing up you can do it telephonically!????) and emailed to ********** on the 03 August 2017.

I get the automated response telling me it will be attended to within 21 business days!!?? August is the last month of the 24month contract we agreed to in 2015.

I will NOT be held liable for any fees from 1 September - you already *****ed up the billing on my account because your system can't decipher between a MOVE and a NEW LINE request.

Ensure that the line and all services associated are cancelled effective 31 August 2017 - no later and no earlier.